How to Find Your La Cornue Model Number and Serial Plate

La Cornue appliances are made in modest numbers and often specified individually for a kitchen, so the model on paper can differ from what was installed. A plate on the appliance records what you actually have. Technicians use the full model and serial plate details to match parts and to confirm which version of a range, cooktop or hood they are working with. A rough description such as “the big Château” is a starting point; the plate turns it into something exact.

Why it matters more than usual

Parts are brand-specific, and series such as Château and CornuFé each include several sizes and fuel versions. Even within one size, burner layouts, ovens, controls and finishes can vary. When we know the plate details before a visit, we can plan the diagnosis around your appliance rather than a general one, and the estimate that follows reflects the right parts. It also helps with the display messages on induction models, since the same message can apply to more than one model.

Where the plate usually is

Locations vary by product, and the notes below describe typical places, not fixed ones. Always switch off and let hot surfaces cool before searching.

On a range

Look behind a lower door or drawer, on the frame of the oven opening behind the door, or on a side of the frame that becomes visible when the door is open. On heavy ranges set between cabinets, the plate may be on an inner face that you can see by opening the door fully and shining a torch.

On a rangetop or cooktop

The plate is usually under the front edge of the unit, on the underside of a lip, or inside the cabinet beneath. Do not remove panels; check what is visible from the front, and if it is not, a technician can read it at the visit.

On an induction cooktop

Under the front edge, or in the cabinet below where the label may be fixed to the underside of the unit. A photo taken with a phone is often easier than trying to read it directly.

On a range hood

Usually behind the filters. Switch the hood off, remove a filter and look on the inside of the frame or the housing wall.

What to write down

1. The full model designation exactly as printed, including letters and numbers.
2. The serial number.
3. Any series name or size on the plate or on the front of the appliance.
4. Whether it is gas, dual fuel or induction, if you know.
5. Anything printed that is hard to read, copied as faithfully as you can.

A clear photograph of the plate and another of the front of the appliance often tell the technician everything needed.

If you cannot find a plate

Do not remove cabinetry, pull the range out or tilt the appliance to find it. Heavy ranges are installed with gas and electrical connections, and moving them can damage a gas line or the flooring beneath. Your kitchen designer, contractor or the original order paperwork may have the model recorded. If not, a technician can locate the plate at the visit. For hoods, the label is sometimes under a trim piece; again, leave that to the visit.

Reading the clues without the plate

You can narrow things down from the front. A range is identified by its width, its series and the layout of its cooktop and oven. The Château series includes sizes from compact to very wide, such as the Château 90, Château 120, Château 150 and Château Grand Palais 180, each with its own page. The CornuFé family includes the CornuFé 90, the CornuFé 110 and a set of range hoods. The Château number usually refers to the width in centimetres. Matching your appliance to a model page is helpful, though the plate remains the final word.

Mistakes that slow repairs down

• Describing the appliance only by colour or finish.
• Assuming a hood and range share a model because they look matched.
• Reading a number off a part or a trim label instead of the plate itself.
• Giving only part of the serial number.
• Pulling the appliance forward and disturbing a gas connection while looking.

Using the details when you book

Include the plate details, the display message if there is one, a short description of the problem and when it began. We then plan a diagnosis, and before anything is repaired you receive a written estimate and nothing is done without your approval. For problems with each type of appliance, see La Cornue range repair, La Cornue rangetop repair, La Cornue induction cooktop repair and La Cornue range hood repair. Gas ovens and electric cavities are covered under La Cornue oven repair.

A quick routine before you call

Set aside a few minutes and a torch. Open the oven door fully and look at the frame, open any lower drawer and look behind it, and check the front edge of the cooktop. For a hood, look behind the filters. Photograph anything you find, along with a wide shot of the whole appliance and the hood above it. Send or read out what is printed, and add your own note about the symptom. That small bundle of information often decides whether the first visit can be a full repair or whether a part must be ordered after the diagnosis.

Frequently asked questions